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Water Services- What You Need to Know

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How do I get water service turned on or off?

The San Francisco Public Utilities Commission handles water service in San Francisco.  To open a new account or close an existing one, call customer service at (415) 351-3399.

How can I pay my bill?

You can pay your bill online, by mail, in person or by having the money automatically taken out of your checking account each month.

Online

You can view and pay your bill online.

Mail

Mail the payment stub that you got in the mail with a check or money order to:
San Francisco Public Utilities Commission - Water Department
P.O. Box 7369
San Francisco, CA 94120-7369.

Taken Out of Your Bank Account

If you would like to have your bill paid automatically out of your checking account, call (415) 351-3399 to set it up.

In Person

You can pay your water bill in person using cash, check, money order, VISA, MasterCard or ATM card at these locations:

San Francisco Water Department 
425 Mason Street between Geary and Post 
Hours: 8 am-5 pm, Monday through Friday (except city holidays)
 
City Hall, Room 140 
1 Carlton Dr. Carlton Goodlett Place 
Hours: 8 am-5pm, Monday through Friday (except city holidays).
 
You can also pay in person by cash or check at Dot's Printing at 828 Stockton Street.
What should I do if I think my bill is wrong? 
Can I save money on my water bills?
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