How do I get water service turned on or off?
The San Francisco Public Utilities Commission handles water service in San Francisco. To open a new account or close an existing one, call customer service at (415) 351-3399.
How can I pay my bill?
You can pay your bill online, by mail, in person or by having the money automatically taken out of your checking account each month.
You can view and pay your bill online.
Mail
Mail the payment stub that you got in the mail with a check or money order to:
San Francisco Public Utilities Commission - Water Department
P.O. Box 7369
San Francisco, CA 94120-7369.
If you would like to have your bill paid automatically out of your checking account, call (415) 351-3399 to set it up.
In Person
You can pay your water bill in person using cash, check, money order, VISA, MasterCard or ATM card at these locations:
San Francisco Water Department
425 Mason Street between Geary and Post
Hours: 8 am-5 pm, Monday through Friday (except city holidays)
City Hall, Room 140
1 Carlton Dr. Carlton Goodlett Place
Hours: 8 am-5pm, Monday through Friday (except city holidays).
You can also pay in person by cash or check at Dot's Printing at 828 Stockton Street.